The support and training available can make a huge difference, particularly when challenges arise. Having someone at the end of the phone, or willing to come out and offer support when it is needed, can provide real reassurance. The training also helps carers understand what may sit behind a child’s behaviour. Rather than focusing only on what can be seen on the surface, carers learn to consider the experiences, emotions and underlying reasons that may be influencing how a child responds. This understanding can help them approach difficult situations with greater confidence, patience and empathy.